About checking data in images
■ Main points to check when checking data using images
We ask that you check the data yourself after purchase.
When verifying your data, we ask that you do the following:
- Correctness of the contents of the information submitted by the customer
- Check the color and material (if there are different types)
- Check the size
- Check the quantity
■Main process flow
After purchasing the product, you will be asked to submit the content you wish to create.
The information you have submitted is
Please check to see if the information is correctly reflected in the data we create.
If you find any errors, please be sure to contact us.
Furthermore, if you change the design for your own reasons after the data has been created, we may not be able to provide a refund or an additional data creation fee may be charged.
Please confirm the details of your submission before submitting the information.
[Examples of data changes due to customer reasons]
- Change font
-Major changes to the design
・Reduction in quantity if there are absentees
In normal cases, after the customer has confirmed the data we have created,
If there are no issues and there are no problems with the content, we will proceed with the creation after receiving your contact .
(For express delivery, some items do not require content inspection.)
If we do not receive a reply, we cannot guarantee the delivery date.
■Notes about email addresses
When we need to confirm the data via image, we will contact you by email.
We will send emails from the @moss-d.com domain.
Please be sure to give permission to the domain.
If your address is issued by a mobile phone company
- Email with image attachment
- Long emails
- Email containing a URL
However, you may not be able to receive the message.
Even if you allow a domain, if you have the above settings or spam settings
There may be cases where you are unable to receive the message.
Please check in advance.
Also, even if you have not set
If the address is received via a messaging app such as SNS or SMS
Please note that you may not be able to receive the message.
Please be sure to include the address of your PC .
If you absolutely cannot prepare
Please be sure to include an alternative address or contact information.
If an email with a blank address from @moss-d.com is not sent,
Your order may be cancelled.
Thank you for your understanding.